Take a look at our

About our company

Refunds take too long because nobody owns the follow-up. We built EasyRefund to be that owner.

Most refund requests don't fail because the shopper was wrong, or the seller was acting in bad faith — they stall because no one is tracking the case once the first email goes unanswered. EasyRefund was founded to fix that. We built a case management platform, not just a complaint inbox, so every refund claim has a file, a timeline, and someone actively pushing it forward until it's resolved.

Discover

Built for shoppers and sellers

Some milestones

Today we work with individual shoppers chasing single orders and with merchants who route their entire returns queue through our platform. Here's where things stand.

18400

Cases resolved

120

Merchant integrations

92

% resolved in client's favor

Waiting on a refund that's overdue? Get in touch with us.

Tell us what happened. Most clients get a case strategy back within one business day.

Take a look at our

Our team

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Maya Sorensen
Head of Case Operations
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David Otieno
Merchant Partnerships
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Priya Chandran
Head of Dispute Resolution
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James Carter
Chargeback Specialist

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